Last updated: 2 October 2026
Who we are
McKay Property Solutions Ltd, company number 12926793, is responsible for the personal information described here. Our registered office is 81 Plover Way, Norway Dock, London, England, SE16 7TS.
For privacy questions, email info@mckaypropertysolutions.co.uk or write to our registered office.
Information we use
When you enquire, we receive your name, email address, property or postcode if supplied, and the information you include in your message. Please provide only what we need to understand your enquiry; avoid sending financial account details, identity documents or sensitive information through this form.
Our hosting and security providers may also process technical information such as your IP address, browser information and request logs to deliver and protect the website.
Why we use it
We use enquiry information to respond, discuss our services and prepare a proposal. Our lawful basis is our legitimate interest in responding to requested enquiries and operating our property-management business. Where we take steps at your request towards a contract with you personally, that processing may also be necessary before entering into that contract.
We do not add website enquirers to a marketing mailing list. We do not make automated decisions about you from your enquiry.
How information is delivered
The website uses OpenAI Sites and Cloudflare infrastructure. When direct form delivery is available, messages are transmitted through Resend to our business mailbox. If the form opens your email application, your message is sent through your own email provider instead.
These providers process information to host, secure and deliver communications. We do not sell enquiry information. We share it with other advisers or contractors only where needed to deal with your request, with appropriate arrangements, or where the law requires it.
Our providers may process information outside the UK. When used for direct delivery, Resend stores message content and delivery logs in the United States. Its data-processing agreement includes Standard Contractual Clauses and the UK Addendum for these transfers. Contact us for information about the safeguards relevant to your enquiry.
How long we keep it
We keep enquiry correspondence while needed to respond, follow up or manage the resulting business relationship, and review it for deletion when it is no longer needed. Relevant records may be retained longer where needed for legal obligations or to establish, exercise or defend a claim.
Property-management clients may receive additional information about records handled as part of their appointment.
Your rights and concerns
Depending on the circumstances, you can request access to your information, correction, deletion, restriction or portability, and object to processing based on legitimate interests. Contact us using the details above; we may need to verify your identity before responding.
Please raise any privacy concern with us so we can investigate. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.